Terms of Service

These Terms govern your access to and use of the ParrotNow website and application (the "Service"). "We" and "us" mean ParrotNow. By using the Service you agree to these Terms. If you are accepting on behalf of an agency, you represent that you have authority to bind that agency, and "you" means the agency.

Access is invitation-only; there is no self-serve registration. We provision a workspace for an agency, and that agency's administrators invite their own team members. You must be at least 18 years old and able to form a binding contract.

You are responsible for the accuracy of the account information you provide, for keeping credentials confidential, and for all activity under your account. Tell us promptly at support@parrotnow.com if you suspect unauthorised access.

An agency's administrators can invite and remove members, assign roles, configure score plans, view and edit records across the agency, and upload documents to a member's profile. If you use the Service as a member of an agency, that agency — not us — determines what data is stored about you and who inside the agency can see it.

You retain all rights to the data you put into the Service. You grant us a limited licence to host, process, transmit, and display that data solely to provide and support the Service. We do not sell it and we do not use it to train machine-learning models. Our handling of personal information is described in the Privacy Policy.

You are responsible for having a lawful basis to upload the data you upload — including any personal information about your employees or customers — and for complying with the insurance, employment, and privacy laws that apply to your agency.

You agree not to:

• Use the Service to break the law or infringe anyone's rights.
• Attempt to access another agency's data, probe or circumvent authentication or access controls, or test security without our prior written permission.
• Reverse engineer, decompile, resell, or provide the Service to a third party except as expressly permitted.
• Upload malware, or interfere with the integrity or performance of the Service.
• Use automated means to scrape the Service or place unreasonable load on it.

The Service computes bonus and payroll figures from the plans, rates, salary records, and activity and time data that you configure and enter. Those outputs are only as accurate as that configuration and input.

You are responsible for verifying figures before relying on them to pay anyone. The Service is not a payroll provider, a system of record for tax filing, or a substitute for accounting, legal, tax, or insurance compliance advice.

Fees, billing frequency, and term are set out in the order or subscription agreement between us and your agency. Fees are payable in advance and are non-refundable except where required by law or expressly stated in that agreement. We may change pricing on notice, effective at your next renewal.

We aim to keep the Service available continuously, but we do not guarantee uninterrupted access. We may perform maintenance, and we may modify or discontinue features. Where a change materially reduces functionality, we will give reasonable advance notice to agency administrators.

You may stop using the Service at any time; cancellation terms are in your subscription agreement. We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm to us or another customer. We retain your data for 30 days after termination, during which you may request a copy from us; after that we delete it as described in the Privacy Policy.

The Service, including its software, design, and trademarks, remains our property. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Any feedback you send us may be used without obligation to you.

Except as expressly stated, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or that its outputs will meet your requirements.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the Service will not exceed the amounts paid by your agency to us in the twelve months preceding the event giving rise to the claim. These limits do not apply to a party's liability for fraud or for anything that cannot be limited by law.

You will defend and indemnify us against third-party claims arising from your data, your use of the Service in breach of these Terms, or your violation of law or the rights of another.

The governing law and venue for these Terms are set out in your subscription agreement. They will also be stated here once finalised.

We may update these Terms. We will post the revision here and update the date above, and we will notify agency administrators of material changes. Continued use after a change takes effect means you accept the revised Terms.

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